Whether minor or serious, Crisis24 is available to help you 24/7 during and after a medical, mental health, or security incident abroad.
Services Overview
- A Notre Dame dedicated member portal and free mobile phone app so you can review travel health and safety information on more than 200+ countries, 800+ provinces and 400+ cities, receive alerts while traveling, and connect with Crisis24 if you need assistance abroad
- Automated pre-trip advisory email that includes travel health and safety information and advice for your destination
- Dedicated 24/7 phone line (+1 (443) 569-8607) for routine and urgent medical and security advice and assistance during pre-departure planning or while traveling.
- Infrastructure in 45 countries, 24/7 Global Assistance Centers, and a network of vetted medical, dental, security, logistics coordinators and transport service providers internationally. *
- Mental health and emotional support services.
- Various travel assistance services, including but not limited to: emergency message transmission, translations and interpreters, lost document advice and assistance and emergency personal cash advances. *
- Robust medical and security evacuation services (must be coordinated with Crisis24 and Notre Dame Global Safety & Security).
- Special advisory notifications with advice in response to significant travel security incidents.
- Travel Tracking and emergency communication tool for Notre Dame administrators and Crisis24 to understand where travelers are and proactively communicate with travelers if a major incident, such as a natural disaster or a terrorist attack, occurs at your destination. In order to receive these messages and help us support you in an emergency situation, please make sure to provide your updated contact information in the Register Your Travel process (especially preferred mobile phone number). We ask that you respond to any check-ins from either Crisis24 or Notre Dame so that you can receive assistance if needed and the University can be assured of your well-being.
*While the University has a comprehensive agreement with Crisis24, some services may be outside the scope of Notre Dame’s agreement and carry additional charges for the University, your department or program, and/or you or your insurance provider.
Crisis24 is NOT
- An International Health Insurance Provider: Crisis24 is not an international health insurance. It is an assistance company helping to connect you with essential information and services. However, it works with Notre Dame’s insurance partners, like Blue Cross Blue Shield Global Solutions and AIG, to coordinate referrals, payment and assistance for covered events behind the scenes for a seamless experience. Before you leave, check with your health insurance provider about your international coverage options.
- A Travel Agency: If you need assistance booking general travel logistics, such as flights and hotels, please visit Notre Dame's Travel Services website.
For more information about Crisis24, please visit the Notre Dame member portal.
For questions, please contact travelregistry@nd.edu.